Terms & Conditions

Confirmation

We will confirm your booking with you by email.

Deposits

A 20% deposit is to be paid at the time of booking.

Payment

Payment for all self-catering accommodation is required at least six weeks prior to your arrival date. We accept bank transfer, cheque or credit card payments. Credit card payments are taken over the phone.

Cancellation

In the event of cancellation more than four weeks before the start of your stay, your deposit will not be refunded unless the accommodation is re-let for the same period. Should cancellation take place less than four weeks before the start of the holiday the rental is payable in full. It is recommended that you consider taking out suitable holiday insurance.

Should, for reasons beyond our control, the property be rendered unsuitable for letting on the dates booked, all money paid will be returned in full without further claim.

Dogs

Dogs are not permitted at Haystacks Cottage.

Bedlinen and Towels

Bed linen and towels are provided for guests for the duration of their stay.

Young Children

A travel cot & high chair are available on request.

Smoking

Guests are requested to observe a no smoking policy. This includes vapour E Cigarettes.

Cleanliness/Breakages/Damages

You are responsible for any breakages or damage you cause to the property and its contents.

Please report these before you leave (otherwise we will send an invoice which will include an administration charge of £25). Please note we don’t normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported. Haystacks Cottage is thoroughly cleaned between holiday lets. However, because only a limited period is available, we ask that you leave the property and its contents clean and tidy. We reserve the right to make an extra charge of £35 where extra cleaning is required.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligence or omission by ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you. We do advice people to take out their own holiday insurance.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Mobile Phones

Signals from most providers can usually be received in or near the property. This cannot be guaranteed however.

Arrival

Haystacks Cottage will be available from 4pm on the date of arrival.

Departure

Guests are requested to vacate Haystacks Cottage by 10am on their day of departure. You are asked to leave the house in a clean and tidy condition. The owners reserve the right to make a charge for extra cleaning of £35 if the accommodation is not left reasonably clean and tidy.

Feedback

We provide a visitors book at Haystacks Cottage. We welcome your feedback and comments and would be very grateful if guests would sign it.

Queries

If you have any queries relating to these terms and conditions, please contact Jo by telephone on: 017687 78363 | M: 07841023882 or by email at stay@haystackscottage.co.uk